ActiveHub
sports.
Shipping & Returns
Shipping Policy
At ActiveHub, we aim to make your shopping experience simple, reliable and hassle-free.
We offer Free Shipping on all eligible orders. Orders are usually processed within 1–3 business days before being dispatched.
Estimated delivery time is approximately 3–8 business days, depending on your location, carrier availability and other external factors.
Once your order has been dispatched, tracking information may be provided where available so you can follow your delivery.
Please ensure that your shipping address is entered correctly at checkout. ActiveHub cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays, customs procedures or periods of unusually high demand.
If you experience any issues with your delivery, please contact our Customer Care team and we will be happy to assist you.
Return & Exchange Policy
We want you to be completely satisfied with your purchase.
If you change your mind or are not satisfied with an item, you may request a return within 14 days of receiving your order, provided that the product is unused, unworn and returned in its original condition and packaging.
To request a return or exchange, please contact our Customer Care team before sending any item back. We will provide you with the appropriate return instructions.
Unless the product is faulty, damaged or incorrect, return shipping costs may be the responsibility of the customer.
If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible and include your order details and, where possible, photographs of the issue. We will review your request and arrange an appropriate replacement or refund.
Once a returned item has been received and inspected, approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Certain products may not be eligible for return for hygiene or safety reasons once opened or used.
By placing an order with ActiveHub, you agree to the terms outlined in this Shipping & Returns Policy.