ActiveHub
sports.
Store Policy
At ActiveHub, we are committed to providing a reliable, secure and straightforward shopping experience. We want every customer to feel confident when purchasing from us, which is why we aim to maintain clear communication, responsible business practices and high standards of customer service.
Customer Care
Your satisfaction is important to us.
If you have any questions about our products, orders, deliveries or general store information, our customer support team is here to help. We aim to respond to all enquiries as quickly as possible and provide clear, helpful assistance throughout your shopping experience.
If you experience an issue with your order, please contact us with your order number and a brief description of the situation so we can assist you efficiently.
We are committed to treating every customer fairly, respectfully and professionally.
Please note that delivery times may vary depending on the destination, courier service and circumstances outside our control. Where tracking information is available, it will be provided so you can follow the progress of your order.
Wholesale Inquiries
Interested in stocking ActiveHub products or purchasing larger quantities?
We welcome enquiries from retailers, sports clubs, gyms, fitness professionals, organisations and other businesses interested in wholesale or bulk purchasing opportunities.
Wholesale pricing, minimum order quantities and availability may vary depending on the product and quantity required.
For wholesale enquiries, please contact us with information about your business, the products you are interested in and your estimated order quantity. Our team will review your request and provide further information regarding availability, pricing and delivery options.
Privacy & Safety
Your privacy and security are important to us.
We take appropriate measures to protect the personal information you provide when using our website or placing an order. Information such as your name, contact details, delivery address and order information is used only where necessary to process your purchase, provide customer support, fulfil deliveries and operate our online store.
Payments made through our website are processed using secure payment providers supported by Wix. We do not directly store your complete payment card information.
We may also use trusted third-party service providers to support essential parts of our business, including payment processing, order fulfilment, delivery, analytics and website operation. Personal information is shared only where reasonably necessary for these services to be provided.
We do not sell your personal information to third parties.
By using our website, you acknowledge that certain information may be processed in accordance with our Privacy Policy and applicable data protection requirements.
We continuously aim to maintain a safe, secure and trustworthy shopping environment for all ActiveHub customers.
Payment Methods
- Credit Cards
- Debit Cards